A considered approach to privacy
At The Studio Australia, we value discretion, clarity and trust in every interaction. The way we handle your information reflects the same level of care, intention and integrity we bring to our work. This Privacy Policy outlines how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
THE INFORMATION WE COLLECT
We may collect personal information that is reasonably necessary to deliver our services and operate our business.
This may include:
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Name
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Email address
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Phone number
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Business or company name
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Project details, briefs or enquiry information
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Any additional information you choose to provide
We may also collect non-identifiable information such as:
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IP address
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Browser and device type
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Website interaction data via cookies or analytics tools
How & WHY we collect your information
We collect information in a considered and transparent way, including when you:
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Submit an enquiry via our website
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Contact us via email or social platforms
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Engage us for services
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Subscribe to our mailing list
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Interact with our website
Where possible, we collect information directly from you.
Why we collect and use your information
We use your information to:
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Respond to enquiries and communicate with you
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Provide our creative and consulting services
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Prepare proposals, contracts and invoices
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Manage client relationships and projects
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Improve our website, services and user experience
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Share relevant updates, insights or offers (where you have opted in)
We only use your information where it is reasonably necessary for our business functions or where you have provided consent.
MARKETING & COMMUNICATIONS
If you choose to subscribe, we may send occasional updates, studio news, or curated insights.
We respect your time and attention — communications are intentional, not excessive.
You can unsubscribe at any time via the link provided or by contacting us directly.
Disclosure of personal information
We do not sell, rent or trade your personal information.
We may disclose your information to trusted third-party providers where required to operate our business, including:
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Accounting and invoicing platforms (e.g. Xero)
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Website hosting and email providers
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Analytics tools (e.g. Google Analytics)
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Professional advisors where required
These providers are expected to handle your information securely and in accordance with privacy obligations.
OVERSEAS DISCLOSURE
Some of our third-party providers may store or process data overseas.
Where this occurs, we take reasonable steps to ensure your information is handled in a manner consistent with Australian privacy standards.
DATA SECURITY
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
This includes the use of secure systems, trusted platforms and controlled access to information.
Cookies and analytics
Our website may use cookies and similar technologies to enhance your browsing experience and understand how our site is used.
This may include tools such as Google Analytics.
You can adjust your browser settings to refuse cookies if you prefer, though this may affect website functionality.
ACCESS AND CORRECTION
You have the right to request access to the personal information we hold about you and request corrections if needed.
We will respond within a reasonable timeframe.
RETENTION OF INFORMATION
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
THIRD PARTY LINKS
Our website may contain links to external websites.
We are not responsible for the privacy practices of those sites and encourage you to review their policies.
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